privacy & policy
Privacy Policy โ Sky Eco Resort
1. ๐ Information We Collect
We may collect the following types of information from our guests:
- Full name
- Phone number
- Email address
- National ID or passport details (if required for booking verification)
- Booking details (check-in/check-out dates, room type, number of guests)
- Payment transaction information (processed securely through payment providers)
We only collect information necessary to complete your reservation and improve our service.
2. ๐ฏ How We Use Your Information
Your information is used for the following purposes:
- To confirm and manage your bookings
- To contact you regarding your reservation
- To provide customer support
- To improve our services and guest experience
- To send important updates related to your stay
- For legal and administrative purposes if required
We do not use your personal data for unrelated marketing without your consent.
3. ๐ Data Protection & Security
We take appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access
- Alteration or disclosure
- Loss or misuse
However, please note that no online system is 100% secure, and we cannot guarantee absolute security.
4. ๐ค Information Sharing
We do not sell or rent your personal information to third parties.
We may share your data only in the following cases:
- With trusted service providers (payment gateways, booking systems)
- When required by law or legal authorities
- To ensure safety, fraud prevention, or security compliance
5. ๐ช Cookies & Website Usage
Our website may use cookies to:
- Improve user experience
- Remember your preferences
- Analyze website traffic and performance
You can disable cookies in your browser settings, but some features may not function properly.
6. ๐ Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill your booking
- Comply with legal obligations
- Maintain business records
After this period, your data will be securely deleted or anonymized.
7. ๐ค Your Rights
As a guest, you have the right to:
- Access your personal data
- Request correction of incorrect information
- Request deletion of your data (subject to legal requirements)
- Withdraw consent where applicable
8. ๐ฟ Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
9. ๐ Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
10. ๐ Contact Us
If you have any questions regarding this Privacy Policy, you may contact us:
๐ Sky Eco Resort, Sajek Valley, Konglak VIP Zone
๐ 01322595958
๐ง info@skyecoresort.com